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Privacy Policy

This Privacy Policy describes how QBO Cleanups, LLC ("we," "us," or "our") collects, uses, and shares information in connection with your use of our website, services, and interactions with our advertising and marketing efforts. We are committed to protecting your privacy and handling your personal information responsibly.

 

1. Information We Collect

We collect information from you in various ways, including directly from you, automatically when you interact with our website and advertising, and from third parties.

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1.1. Information You Provide Directly to Us:

When you engage with us, you may provide us with personal information, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address.

  • Business Information: Company name, industry, size, specific details about your auto repair shop's bookkeeping needs, current financial software (e.g., QuickBooks Online details), and financial challenges.

  • Inquiry Details: Information you provide when contacting us through forms, email, phone calls, or chat for inquiries, support, or service requests.

  • Payment Information: If you make a purchase, payment details (e.g., credit card information) are processed by secure third-party payment processors, and we do not store sensitive payment card details on our servers.

  • Feedback & Surveys: Information you provide when participating in surveys or offering feedback.

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1.2. Information Collected Automatically:

When you visit our website or interact with our online advertising, we may automatically collect certain information using cookies, web beacons, pixels, and similar technologies. This information helps us understand how you use our site and ads, allowing us to improve our services and marketing. This may include:

  • Device Information: IP address, unique device identifiers, operating system, browser type and version, mobile network information.

  • Usage Data: Pages viewed, links clicked, referring URL, time spent on pages, navigation paths, and other statistics about your interaction with our website.

  • Location Information: General location inferred from your IP address.

  • Advertising Interaction Data: Information about your interactions with our ads on platforms like Facebook, Google, LinkedIn, etc., such as clicks, views, and conversions.

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1.3. Information from Third Parties:

We may receive information about you from third-party sources, such as:

  • Social Media Platforms: If you interact with our social media pages or ads (e.g., Facebook, LinkedIn), these platforms may share information with us in accordance with their privacy policies.

  • Advertising Partners: We may receive data from advertising networks and analytics providers that help us deliver and measure our ads.

  • Publicly Available Sources: Information from public records or online directories.

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2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Manage Our Services: To process your requests, deliver our bookkeeping services, manage your account, and provide customer support.

  • To Communicate with You: To respond to your inquiries, send you service-related updates, invoices, administrative messages, and information about changes to our policies.

  • Marketing and Advertising: To send you promotional communications about our services, special offers, and content we believe may be of interest to you, based on your preferences. This includes:

    • Email Marketing: Sending newsletters, promotions, and updates.

    • Retargeting/Remarketing: Displaying ads to you on other websites or platforms based on your past interactions with our website or ads.

    • Audience Creation: Creating custom audiences on advertising platforms (e.g., Facebook Custom Audiences, Google Customer Match) based on your contact information to deliver targeted ads to you or to find similar audiences.

    • Analytics: To analyze the effectiveness of our marketing campaigns and understand user behavior.

  • Website Improvement: To understand how users interact with our website, troubleshoot technical issues, improve user experience, and optimize our website's performance.

  • Internal Operations: For internal record keeping, data analysis, research, and for security purposes, such as preventing fraud and protecting our rights and property.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

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3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (e.g., website hosting, analytics, CRM systems like Wix, LeadEnforce, Visitor Queue, email marketing services like Gmail, MailChimp, and others; payment processing like Stripe/PayPal, cloud storage, IT support). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Advertising and Analytics Partners: We share limited data with advertising platforms (e.g., Meta/Facebook, Google, LinkedIn) and analytics providers (e.g., Google Analytics) to help us deliver and measure the effectiveness of our advertising campaigns. This data is often anonymized or aggregated where possible.

  • Legal and Law Enforcement: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information.

  • Cookies: Small data files stored on your device that help us remember you, understand your preferences, and track your usage.

  • Web Beacons/Pixels: Tiny graphics with a unique identifier, similar in function to cookies, used to track online movements of web users or to access cookies.

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

 

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security


6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it.

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7. Your Choices and Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.

  • Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information.

  • Deletion/Erasure: The right to request the deletion of your personal information under certain circumstances.

  • Object to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • Data Portability: The right to request a copy of your personal information in a structured, commonly used, machine-readable format.

  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

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To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

Opting Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to our services or your account.

Managing Cookie Preferences: You can manage your cookie preferences through your browser settings or, if available, through a cookie consent banner on our website.

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8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

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9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

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10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

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11. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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QBO Cleanups, LLC

mdaviscpb@qbocleanups.com

(877) 512-1971

75 N Lincoln St. Coal City, IL 60416

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